FAQ
SHopping.
Welcome to Syluxury, the place to stay ahead of fashion trends in the world. We are an online store that sells premium products of many famous brands. We make it possible for customers around the world to obtain quality luxury products at affordable prices. We’ve done this for all of our customers before and will continue to do this for you. Let’s visit the shop page and enjoy shopping now!
All of our products are 1:1 replicas, and we have our own manufacturing factory. Moreover, we have extensive experience with luxury brand products.For this reason, the price of sneakers in our store is much lower than the shoes you can buy in the store or in reselling.
We’ll prepare your order within 3-5 days (Excluding weekends & holidays) and let you know tracking number.
Normal shipping: Your order will be sent out by normal airmail post. You will be charged $20.
It will take 10-20 days for delivery.
Fast shipping: We will choose the best shipping method to your country. You will be charged $15 more than normal shipping. It will only take 7-15 days for delivery.
We ship to most countries in the world except for some countries with shipping difficulties. Countries not shipped to include: India, Israel, Malta, Palestinian Territory, Saudi Arabia, Switzerland, South Sudan, Palestine.
Click the button on the website of each product then you can see if this product can be delivered to that destination country.
A few items may take some time to restock and ship, if it can be restocked in a short time, we ill not give notification and will just ship when it’s restocked. Althrough sometimes item is out of stock after ordering, we will give notification and customer can replace with other items or get refund.
Payment Process.
We’ll prepare your order within 3-5 days (Excluding weekends & holidays) and let you know tracking number.
Every customer who has paid the order will be notified of the payment result via email (please make sure your email is a valid one), we usually notify you of the payment result within 24 hours after you pay. If your payment is successful, we will let you know the handling and shipping days; if the payment is failed, we will let you know the reason and assist you to take actions to make your payment proceed.
All available payment methods will be listed on checkout page.
If you are not satisfied with the item, you can return it to us within 14 days from the date of receipt.
Take a picture of the items, then email us to confirm the return, you can return the item to us and we will make an exchange after passing an official inspection. Refunds are issued in the same form as the original payment and can take up to 7 business days after receipt of the goods. However, you will be responsible for the shipping costs for returning the product.
We will not send any photos before purchase. Doing this type of activity is very demanding and often those who ask for photos are just curious. Please do not contact us on whatsapp to ask for photos of your favorite shoes.
All photos featured on our site are authentic and were taken of the shoes from the same factories we will get your shoes from.
You can still get the photos for quality control after making the purchase, to authorize the shipment.
